Homeward Australia Privacy Policy
1. We respect your privacy
1.1. Homeward Australia respects your right to privacy and is committed to protecting the privacy of our clients, prospective clients and website visitors. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy sets out how we collect and use your personal information.
1.2. “Personal information” means information that is identifiable as being about you.
2. Collection of personal information
2.1. We may collect personal information that you provide to us directly, enter onto our website, or give to us in other forms.
2.2. Examples of the type of information we may collect include your name, phone number, address and email address. This enables us to communicate with you, send updates, and provide relocation and property-related services.
2.3. We may also collect information when you:
request our services
provide feedback
respond to surveys or promotions
update your contact preferences
communicate with us by email, phone or online.
2.4. Any other information you provide while interacting with us may also be collected.
3. How we collect your personal information
3.1. Personal information may be collected when you interact with us electronically, in person, through our website, or while using our services.
3.2. We may also receive personal information from third parties. If so, we will handle it in line with this Privacy Policy.
4. Use of your personal information
4.1. We use your personal information to:
provide relocation, rental search and school matching services
keep you informed with updates and resources
offer new services or opportunities that may interest you
improve our services and better understand client needs.
4.2. We may contact you by phone, email, SMS, or mail.
5. Disclosure of your personal information
5.1. We may share personal information with trusted third parties where reasonably necessary to deliver our services (e.g. rental agents, schools, consultants).
5.2. We may also disclose information if required by law or to protect the rights, property or safety of Homeward Australia, our clients, or others.
5.3. Information may sometimes be stored, processed or transferred outside Australia.
5.4. If Homeward Australia changes ownership or structure, client information may be transferred in accordance with legal requirements.
5.5. By providing your information, you consent to these disclosures.
6. Security of your personal information
6.1. We take reasonable steps to keep your information secure and protect it from misuse, loss or unauthorised access.
6.2. However, no transmission of data over the internet can be guaranteed as fully secure. You provide information at your own risk.
7. Access to your personal information
7.1. You may request details of the personal information we hold about you under the Privacy Act 1988 (Cth).
7.2. If you believe the information we hold is inaccurate, out of date, or incomplete, please contact us at hello@homewardaustralia.com to correct it.
7.3. We may refuse certain requests in line with the Privacy Act.
8. Complaints about privacy
8.1. If you have any concerns about our privacy practices, please email hello@homewardaustralia.com. We take all complaints seriously and will respond promptly.
9. Changes to this Privacy Policy
9.1. This Privacy Policy may be updated from time to time. Changes will take effect immediately when posted on our website. Please check back regularly.
10. Website
10.1. Visiting our website
When you visit www.homewardaustralia.com., we may collect information such as browser type, operating system, and referring website. This helps us understand how visitors use our site.
10.2. Cookies
We may use cookies to improve user experience, analyse traffic, and deliver targeted advertising. You can disable cookies in your browser, but some site features may not work properly.
10.3. Third-party websites
Our site may contain links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.